Top 6 Questions



1. Can I get the same products that you sell at a “big box” store for a lot less?

  • No.
  • We carry everything from entry level products to top of the line, highest quality products. So if you compare price, be sure to also compare quality.
  • We offer a knowledgeable sales staff. Someone will greet you when you walk into our showroom. You don’t have to hike out to the warehouse to find someone from the garden center to answer your questions about carpet.
  • We can connect you with a professional installation crew if you need. We stand behind the skills and work of the licensed and bonded installers that we use.
  • We will not be undersold.


 2. Does size really matter? In other words, should I use large tiles or smaller tiles to make my floor appear bigger?

 We get this question a lot! There is no “one-size-fits-all” answer. Let’s look at a few of the benefits of each.

 Small Tiles:

  • Usually require fewer cuts when installing.
  • Can be easily replaced when one is damaged.
  • Won’t be too overwhelming in a small room.

 Large Tiles:

  • Less grout lines, causing the room to appear larger.
  • Usually easier to install.
  • Usually easier to clean.

 Ultimately, don’t let size be your determining factor. Several other things to consider are safety, cost, function, durability, and of course – overall look and feel of the room.

 3. How do I clean my carpet?

  • ·         VACUUM
  • ·         The first line of defense is vacuuming.
  • ·         Prolong the life of your carpet and minimize the buildup of “stuff” in the fibers by vacuuming regularly.
  • ·         Don’t hurry the vacuum and be sure to linger on the spots where people rest their feet when they sit and in the main walkways.
  • ·         SPOT CLEAN
  • ·         For spot cleaning we recommend Shaw’s R2X Carpet Stain & Soil Remover.
  • ·         Shaw is proud to offer R2X Stain & Soil Remover as the only carpet and rug cleaning product to carry the Good Housekeeping Seal. 
  • ·         Because of the patented process, it’s even easier to use than most spot cleaners. 
  • ·         With carpets and rugs, just clean, blot and dry…and forget about it! 
  • ·         Hot water extraction vs. Steam cleaning vs. Dry cleaning? If your carpet is in good shape and does not need to be replaced but needs a deep commercial cleaning, we recommend a few commercial cleaners. Call us or stop in for a referral.


4. How should I clean my laminate flooring?

  • Dust mop or vacuum the floor regularly with the hard floor attachment (not the beater bar).
  • Then we recommend you use a dry soft mop (like Swiffer type) with Shaw R2x hard surface cleaner.
  • Be sure to mop up spills right away. As well as water tracked in from wet feet. Do not allow excess liquid to remain on the surface of your laminate floor.
  • Do not use steel wool or scouring pads, wax, polish, soap-based detergents, abrasive cleaners, or combined “clean and shine” products on your laminate floor.
  • Do not steam clean.
  • For spots such as candle wax or chewing gum, harden the spot with ice and then gently scrape with a plastic scraper, such as a credit card. Be careful not to scratch the flooring surface. Wipe clean with a damp cloth.
  • Periodically clean the floor with cleaning products made specifically for laminate floor care. We can help you with determine which product will work best for your floor.

5. How should I clean my tile floors?

·         Sweep or vacuum but do not use a beater bar to avoid dulling and scratching the tiles. Vacuum cleaner attachments work great to suck up dirt along edges or in between tiles.

·         Use doormats. Shake them out often.

·         Use the manufacturers recommended tile and grout cleaners and a damp mop. We can help you with the right product.

·         For heavy cleaning, mild scrubbing with a soft brush may be required for textured tiles. After cleaning with a mild, recommended cleaning agent, rinse thoroughly with clean, warm water to remove leftover residue. Wipe the tile dry with a clean towel to remove any film.


6. Do I have to seal my tile countertops or floors?

Yes and no. There are two parts of a tile countertop or floor…the tile and the grout.


·         Most glazed tiles should not be sealed. They will not absorb the sealer and when it dries it will just leave a white haze that is NOT fun to remove.

·         If your tile is stone (slate, marble, granite, travertine, etc.) then yes, it will need to be sealed. Stone is naturally porous and can absorb spills and stain.


  • Grout is porous and will stain easily and so it needs to be sealed. A sealant will provide a great defense against stains and erosion of grout.
  • Most tile installers do not seal grout, because grout has to cure first. You’re better off waiting 30 days to ensure that it’s fully cured. Then, apply. It’s something you should do to keep your grout looking its best.
  • Sealants are usually applied with a thin sponge applicator or a brush.
  • Keep a damp cloth handy to wipe off any sealant that gets on the tile surface.
  • Let the sealant sit for a day before resuming use of the area.


ONE OTHER OPTION – StarQuartz QuartzLock Grout

  • This is a PRE-MIXED, READY-TO-USE URETHANE and colored quartz-based grout
  • Can be used for ceramic, porcelain, glass and natural stone tiles on floors and walls.
  • QuartzLock Grout requires no sealing and is resistant to typical food stains and most household chemical products.
  • For more information on this product go to our Products page and click on “Other Products”

If you have any other questions us at 503-763-6417
Or come into our showroom here in Salem at 1763 13th Street SE.